The telehealth solution for healthcare providers
Set up remote counseling for your healthcare professionals and their patients within mere minutes.
If you get Medsenger today, tomorrow you could be helping your customers remotely. You could offer remote services as an entirely new package or as an add-on to your existing healthcare plans.
The patient asks their question in the chat, and their doctor replies at a convenient time — anywhere, on any device with internet access, without interrupting in-person appointments. Video calls can be scheduled by the doctor. There's also an option to add an emergency phone number. Extra details, like the patient's medical history, are supported too.
The patient receives automatic reminders to take their prescribed medicine and measure important vitals in time. Visual dashboards with charts and heat maps help the doctor remotely assess treatment effectiveness — especially vital during pandemics and self-isolation periods.
The patient is automatically informed of conditions that require attention — with their diagnosis in mind. Relatives and social workers can be added to assist. All without excessive effort from the doctor.
40+ healthcare providers rely on Medsenger to help their customers — the list is available here.
Note: the following statements have been translated from Russian into English
“Genuinely wonderful! Natalia Georgiyevna is very polite. She answered my questions even at . I'm so grateful! The treatment plan is sound and clear, now I just need to follow it. Absolutely no regrets choosing to consult Dr. Panasiuk. Natalia Georgiyevna is the gastroenterologist I recommend.”
— Patient at MC “Promedica”
“Excellent! A real time saver for mothers with little children and for people busy at work. Here it really is all about the customer :) Awesome to see a business hire exceptional specialists and set a high bar for customer service!”
— Patient at MC “Promedica”
“I really liked the online counseling, the doctor was very clear and precise”
— Patient at “Medis”
“Irina Valeriyevna is a godsent doctor!!! Wishing her all the very best!!!”
— Patient at MC “Dynasty”
“In my case, this service is very convenient. Since I live in another city, online counseling is a good complement to in-person visits.”
— Patient at “Medis”
“Thank you, everything went swimmingly! Very fast and convenient.”
— Patient at MC “Dynasty”
“A very convenient service for out-of-town patients, with a fast and professional response from the doctor — my issue was resolved within . Thank you!”
— Patient at MC “Family Doctor”
“Given the difficulty of getting an in-person appointment, online consultations are absolutely acceptable. I got answers to all my questions, plus guidance on further treatment. I'm fully satisfied.”
— Patient at MC “Family Doctor”
“Thank you, Ekaterina Konstantinovna, for your considerate approach and detailed answers to my questions.”
— Patient at “City Medical Research Center”
“The counseling was excellent!!! I got detailed answers to all my questions!!!”
— Patient at “Ars Medica Center”, LLC
“Convenient! No need to take time off work or wait in line. You can ask those questions about prescribed treatments that you didn't get to ask right away. Special thanks to Yulia Mikhailovna Cherezova for responding even after hours and on weekends.”
— Patient at MC “Dynasty”
“Thank you so much for this ‘chat with your doctor’ service! It's incredibly convenient for questions that don't require an in-person exam. Special thanks to Dr. Sergey Aleksandrovich Butriy for his expert help, kindness and attentiveness. Very delightful!”
— Patient at “Medis”
“I loved the remote consultation! It was convenient since I didn't have to travel 300 km to the clinic. Thank you, Tatyana Aleksandrovna, for your fast and in-depth answers to my questions.”
— Patient at “Clinic in Severniy”, LLC
“Everything was great! Accessible responses came quickly, even on a weekend evening, which totally surpassed my expectations. Thank you, Ekaterina Olegovna. As soon as I get to the clinic, I'll definitely renew the service — I wish it could be done remotely!”
— Patient at MC “Dynasty”
“Convenient, especially since not all specialists are available in our village. is enough time to settle on a treatment plan (e.g. to check for drug allergies). I loved it because I could specifically consult the traumatologist we trust.”
— Patient at MC “I'm Well”
“The best doctor. Everything explained professionally and in detail.”
— Patient at “ArsMedica”, LLC
“Definite, accessible and very convenient. When you can't attend an in-person appointment, it's a real lifesaver. Thank you!”
— Patient at “City Medical Research Center”
“Excellent, thank you Dr. Akulenko M.O.”
— Patient at “Clinic in Severniy”, LLC
“Thank you, Ekaterina Evgeniyevna, for helping me with my issue. Remote counseling is a great idea.”
— Patient at “Clinic in Severniy”, LLC
“THANK YOU doctor for your empathy, humaneness and timely prescriptions!”
— Patient at MC “Family Doctor”
“Gleb Aleksandrovich is a creative soul. He loves his work and profession with passion! Wishing him every success in his endeavors. Thanks.”
— Patient at “Clinic in Severniy”, LLC
“Service delivered promptly, comprehensibly and professionally. As always, keeping your high bar. Thank you for the promptness.”
— Patient at “Ars Medica Center”, LLC
“The doctor responds quickly, thoroughly and professionally in the chat. A very convenient feature.”
— Patient at “Your Doctor”, Saint Petersburg
“Convenient, fast. Everything clear.”
— Patient at “City Medical Research Center”
“Loved it! Everything was straight to the point — I got exactly what I wanted to know.”
— Patient at “City Medical Research Center”
“Remote counseling is incredibly convenient for those who want advice specifically from their doctor, but can't go see them due to various circumstances. It's a real lifesaver.”
— Patient at MC “Promedica”
“Stellar doctor, makes it all plain and simple. Not our first time turning to Natalia Dmitriyevna for help, and we will come back again. Thank you.”
— Patient at “Medis”
“I consider this service indispensable for us patients. So often it's crucial to stay connected with your doctor and get help without waiting in line for an appointment. The doctor responds promptly to all questions and checks in on your health even outside working hours.”
— Patient at MC “Promedica”
The counseling process is fully compliant with the Russian law. It is conducted by the patient's treating doctor after an in-person appointment. All messages are recorded.
Personal data are stored in Rostelecom's data centers, protected with certified technology that guarantees high standards of information security.
Federal Law No. 323-FZ, Article 36.2 “Specificities of Medical Care Provided Using Telehealth Technologies”, 3–4
We may not access the patient's data. You maintain full control over the entire process. You are free to offer services on your own terms at your own prices — you don't have to discuss it with us.
Medsenger is provisioned via a license per active doctor, priced from ₽ 7,000 to ₽ 10,000 depending on your service plan.
Remote counseling and monitoring services is a significant competitive advantage in the healthcare industry.
Sustained care between in-person appointments can become your “satisfaction guarantee”, driving customer loyalty and trust.
Offering new convenient services facilitated by automated processes brings extra revenue without putting unnecessary burden on you and your staff.
According to a survey by the Union of Medical Organizations, remote counseling between in-person visits is the most popular telehealth service. Over 30% of patients said they would be happy to pay their healthcare provider for such service.
Keep your patient in touch with the surgeon who treated them in the hospital. Professional support is important for those recovering after surgery, especially for children — and their parents.
Arrange trimester-by-trimester pregnancy support programs. Send bulletins and questionnaires. Schedule reminders for necessary lab tests and routine check-ups.
Connect your customers with their pediatrician anytime. Send vaccination reminders, bulletins and self-diagnosis questionnaires.
Let your healthcare professionals truly support their patients with chronic conditions — even between in-person visits. Enable remote patient monitoring and personalized treatment adjustments.
Enable relatives of your inpatients to inquire about their condition, interact with their doctors remotely and assist the process.
Ensure communication with professional geriatricians — for relatives, social workers and nursing staff — in nursing homes, at health resorts and at home.
The patient gives their informed consent and registers their contract at your front desk in person. Then they receive an account activation link via email.
The patient and their doctor use our app for remote counseling — none of the doctor's contact details are disclosed. When the contract ends, the patient retains their counseling history and gives a review. The review appears in the healthcare provider's admin panel.
Reminders for measurements and medications. Visual dashboards with easy-to-read charts and heat maps. Always on top of the patient's vitals and adherence to treatment.
Recurring questionnaires for symptoms of respiratory diseases. Intelligent detection algorithms that issue automatic alert messages in the chat.
Questionnaires for heart failure, stenocardia, hypertension and arrhythmia. Dynamic, parameter-based blood pressure and heart rate monitoring. Timely updates when the patient's condition changes.
You can apply for a business account now, but you might want to start with a free full trial. It includes all the features and a limited quota of counseling contracts for . This should be sufficient to fully evaluate Medsenger.
Learn more from our pitch deck. Read our docs on how to get started. Feel free to reach out to our support team if you have any questions about Medsenger or just want to say hi: support@medsenger.ru.
If you already have an account, you can sign in here: as a patient or doctor, or as an admin.
Counseling the patient via conventional messengers isn't allowed under current Russian legislation, because personal data may be stored abroad and authentication via ESIA is not supported.
On Medsenger, the doctor doesn't have to share their personal contacts with the patient, and the chat automatically closes when their counseling contract ends.
Patient inquiries stay separate from personal and work messages, the doctor is reliably notified of new questions and is obliged to respond within set deadlines.
Counseling is an official paid service: the provider generates legitimate revenue and the doctor receives proper recompense for their work.
The patient, usually on their doctor's recommendation, signs the counseling contract — along with an informed consent form and a personal data processing consent form — at your front desk. We will provide some example documents attached to our business contract, for your information.
After the patient pays their bill, the admin registers their contract on Medsenger. The doctor and the patient receive confirmation emails, as well as a personal account activation link in case a new one is created.
Alternative option: Put up a counseling application form on your website. The admin gets notified of new applications via email and approves them.
Since the platform is cloud-based, users can seamlessly switch between devices without losing any information.
When the contract ends, the patient retains their counseling history, without ever getting access to the doctor's contact details.
All the advantages compared to conventional messengers, plus:
The patient doesn't call at the wrong time and doesn't distract the doctor from urgent duties;
The patient phrases their question more clearly in written form rather than in verbal form;
The patient can easily add photos and other attachments to their question;
The doctor gives more thought to the question and provides a better answer at a convenient time rather than spontaneously.
Medsenger fully complies with Russian legislations to protect the users' personal data privacy.
The data are stored in Rostelecom's data centers, protected with certified technology that guarantees high standards of information security.
Only the users themselves know the passwords for their personal accounts. Passwords are never generated, never stored in plain text and never sent anywhere.
We may not access the users' personal data. We may only access the administrative data and contact details you provide in order to sustain our business relations.
Medsenger is provisioned via a license per active doctor, priced from ₽ 7,000 to ₽ 10,000 depending on your service plan.
Custom remote monitoring scenarios are developed and provisioned at an additional cost. Pricing depends on complexity — quoted individually upon request.
40+ healthcare providers rely on Medsenger to help their customers — the list is available here.
In order to sign up for Medsenger:
Fill out the application form
Expect us to contact you shortly to arrange and sign our contract
Get access to your admin panel and prepare the necessary documents for your customers — like your contract and informed consent form — we will send you some examples
Register your doctors, advertise your services, register counseling contracts, accept payments, pay your doctors — and let them support their patients remotely
…or maybe apply for a free full trial first — fill out your application in less than !
